HOW DO I MAKE A RETURN?
To make things easier for you, we now offer free returns by mail for all online orders.
RETURNING BY MAIL
1. Find Your Order:
Log into your online account, select order history under your profile tab to find your order you wish to return an item from. If you checked out as a guest, fill out the tracking form.
2. Print Your Pre-Paid Return Label:
After locating the order, select “Print Return Label”. Your information will be pre populated for your convenience. Ordered as a guest? Select "Print Return Label" from the pop-up to print.
3. Label Package & Drop Off:
Securely attach the return label to each package (preferably in the original packaging) and drop-off your package at any USA office.
Important to note when packing your order:
Returning Multiple Orders?
If you are returning more than 1 order by mail, each order must have its own return label and be packaged separately.
Reminder Of What Can Be Returned?
Make sure the items of the returned items comply with our return policy regulations below.
4. Get Refund Confirmation:
Please allow up to 10 business days for your refund to be processed using the same method of payment as the original purchase. Once completed, you will receive an email confirmation.
Please note: If you purchased using a credit card, once the return is processed, please allow 3 to 5 business days for the refund to appear on your statement. Delays may vary based on your financial institution.
WHAT CAN BE RETURNED OR EXCHANGED?
The following Eligibility Requirements must be met in order for an item to qualify for a refund or
● The order was placed within the last 30 days (this date can be found in your order
confirmation email) with the exception if your store is closed by provincial lockdowns.
● The product is unworn, unused and unwashed.
● The product has its original price tags attached.
In circumstances where you consider a product to be defective, please bring the merchandise
you wish to return in-store or email us at email@example.com the following:
1. A clear photo of the defective item.
2. Your order number.
Our customer service team will be happy to give you a full refund if your item is defective. The disposal or return of your defective item will be advised by our customer service team.
HOW WILL I BE REFUNDED?
Refunds will be issued within 10 business days after we received the returned items, using the same method of payment as the original purchase. Shipping charges, including sales taxes on shipping charges, are not refundable.
If you purchased using a credit card or debit, once the return is processed, please allow 3 to 5 business days for the refund to appear on your statement. Delays may vary based on your financial institution.
Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, it will go back directly into your Paypal account.